We allow all merchandise, with original receipt to be returned (post marked) within 15 days of purchase. There will be a 10% restocking fee on all returned items. Returned items must be unworn, unwashed and in their original condition and packaging to be eligible for merchandise credit. Returned items will be evaluated for signs of use prior to issuing credits. All items are thoroughly evaluated prior to leaving our warehouse, however, if you receive a defective item please contact us so that we may resolve the issue. Normal wear and tear does not constitute a defect. Excessive use and/or certain elements will not be considered a defect. We reserve the right to determine what is considered a defect. Return shipping costs are to be paid by consumer for all returns. Custom and personalized orders are not eligible for return and/or refund.
Anderson Ord Apparel does not offer exchanges. However, you may return an item, (showing no signs of being worn or washed, and with its original receipt). Upon acceptance of the returned item, a credit will be issued. You may then place a new order for a replacement item of your choice.